How do I white label Tourial content?

You need to create a subdomain in your domain provider, enter it in Tourial Domain Setup, and configure a CNAME record pointing to youraccountname.tourialdns.com.

What steps are involved in setting up a custom domain with Tourial?

First choose and add your white-label subdomain in Tourial Domain Setup, then configure the CNAME record at your domain provider.

White Label Your Account & Content

To white label your Tourial account and content for contact-level engagement data, you must create a dedicated subdomain (e.g., tourial.yourcompany.com), add it in the Tourial Domain Setup as an admin, and configure a CNAME DNS record pointing that subdomain to youraccount.tourialdns.com, then update any previously embedded tours with the new embed code reflecting this subdomain.

White Label Your Account & Content

To white label the content in your account and to receive contact-level engagement data, you'll need to update your domain/network (DNS) settings.

Step 1: Choose Your White-Label Subdomain and Add It to Domain Setup in Tourial

Note: You must be an admin in your account to complete this step.

To use any of the MAP/CRM Engagement Integrations, you need to serve your tours from your own domain rather than the Tourial domain.

1.
Create a new subdomain from which to serve the Tourial, such as tourial.yourcompany.com. This subdomain should only be used for your Tourials and not for anything else.

Visitors will not interact with the subdomain itself; creating it simply allows you to serve the tour from your domain rather than Tourial's domain.
2.
In the Tourial app, click on the user icon in the upper right-hand corner of your screen and go to Domain Setup.
3.
Enter your subdomain in the provided field. You do not need to include https:// or www.

Note: Your CNAME record will point to [youraccount].tourialdns.com.

Step 2: Configure CNAME Record

Once you've determined a subdomain, log in to your domain provider and point a CNAME record for your chosen subdomain to [youraccountname].tourialdns.com.

For example, for the account Acme (acme.com), if the chosen subdomain is tours, the CNAME record would be:

Subdomain: tours
CNAME: acme.tourialdns.com

Setting up a CNAME record works differently depending on your hosting provider (GoDaddy, HostGator, etc.).

If you need assistance setting up a CNAME record and pointing it to Tourial, please reach out to your Customer Success Manager or submit a support ticket.

Note: Updating Embedded Tours

If you had a tour embedded anywhere prior to adding a subdomain and configuring your DNS, the embed code changes once you've created a subdomain. Make sure you use the updated version wherever you have tours already embedded to ensure it properly loads from the new subdomain.